Refund and Returns Policy
Travel Australia wants you to be happy with your order!
Orders for sale items are final and cannot be returned or exchanged.
A written claim for shortage or damage must be made within one week of receipt of the goods. Please inspect all items upon arrival. A written claim for dissatisfaction for any other reason must be made within 30 days of receipt of the goods. Return and exchange requests for non-sale merchandise are accepted for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. The request must contain the style number, the reason for the request and whether you want a refund or exchange. You should contact our Customer Service Department by clicking on “Contact Us” within the bottom toolbar area of this website.
Goods sold with the understanding that we have the right to furnish new items for any proven manufacturer’s defects, but under no circumstances shall we be under any liability of any kind. If we have agreed to a refund, once the return package has been received, your refund will be processed in the original form of payment within 1 week. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information.
How do I make a Return or Exchange?
Your package will include an order invoice. Email us your RA request, noting the invoice number, the style number(s), colour(s), the quantity of the item(s) you are requesting an RA for and whether you wish an exchange or refund. We will confirm receipt of your request and contact you ASAP with our response.
If your RA request is approved and we are requesting the merchandise be returned to us, we will email you details on how to return the goods or a return label. Please pack and seal your return merchandise securely. Please note that we do not pay return shipping costs on orders.
If a refund was requested, it may take up to 5 business days from the date we receive the return to process the refund. Please allow 1-2 billing cycles for the refund to appear on your statement. Please note that your banking institution may require additional days.
Shipping and handling charges are not refundable.